7 out of 10 People Say Online Therapy Helps Reduce Their Depression

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In 2017, Enitan Marcelle and Tchiki Davis of the University of California-Berkeley’s Well-Being Institute decided to conduct a study of the effectiveness of online therapy.

Their motivation: 77% of U.S. counties experience a severe shortage of mental health professionals and by the fact that and there had been some initial studies of the effectiveness of technology-based counseling being comparable to face-to-face counseling. They knew of no research that had been done investigating the benefits of a holistic online therapy service, one that combines texting, telephone, live chat and video.

What they found: Over 70% of people who have tried online therapy reported a reduction in their depression symptoms.

They used BetterHelp, the popular online therapy service, to conduct their test. They chose BetterHelp because their roster features licensed, trained, experienced and accredited therapists and they had a larger user-base than any of their competitors.

Their study consisted of 318 members across all ages. They started by charting the severity of these users’ depression and how it changed on a bi-weekly basis. Over a span of 3 months, they found that BetterHelp users reported significantly lowered depression symptoms and those with severe levels of depression saw the most improvement from using the service.

Online Therapy Study Results

  • 70% reduction in symptoms of those who classified themselves as having “severe depression”
  • 65% reduction in symptoms of those who classified themselves as having “moderate depression”
  • 36% of those who classified themselves as having “mild depression” did not report depression symptoms after using BetterHelp for 3 months

BetterHelp Reduced Depression

  • 85% said BetterHelp was affordable (compared to just 66% who thought face-to-face counseling was affordable)

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  • 98% thought it was effective (compared to just 71% who though face-to-face counseling was effective)

BetterHelp is 98% Effective

  • 100% thought it was convenient (compared to just 80% who though face-to-face counseling was effective)

BetterHelp 100% convenient

  • 98% sad it helped them progress (compared to just 74% who though face-to-face counseling was effective)

BetterHelp progress

  • 91% sad it immediate help (compared to just 63% who though face-to-face counseling was effective)

Online therapy immediate help

Over all, online therapy far exceeded face-to-face therapy in all categories measured:

Online therapy experience

The research clearly demonstrates that online therapy is a viable, if not better, method of therapy. Given the potential scalability of online therapy, this study is an extremely exciting development in bringing mental health to those who wouldn’t normally have access to it.


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