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How BetterHelp Works
Fill out a questionnaire to help us assess your needs and get matched to a BetterHelp therapist.
Message your therapist whenever and wherever through our website or mobile app.
Not happy with your counselor? Request a new therapist at any time.
How to Sign Up
- When you finish the questionnaire, you will need to sign up for an account. You will have to provide an email address, but you don't need to use your real name. BetterHelp even gives you the option of using an alias.
- After you've signed up for an account, BetterHelp will ask you a few more questions about the type of therapist you are looking for. They will also give you a chance to describe what is currently bothering you - a message your therapist will read upon being matched with you.
- After you've completed these final questions, you will be led to a secure payment page. After entering your payment information, BetterHelp will feed your answers into their powerful algorithm and match you with one of their therapists. If you do not like your match, you can request a change at anytime. From my experience, the vast majority of users are happy with their match.
- After being matched with a therapist, you will have access to a secure and dedicated chat room. This room is always open, and while you shouldn't expect a real-time response from your therapist they do reply in a timely manner.
- For real-time communication, you will have the option to set up sessions. These sessions can be via chat or you can schedule a phone or video session.
Pricing
- The price of BetterHelp compares quite favorably to that of face-to-face therapy. Pricing varies a bit depending on your location, between $35-$65 per week. We asked around and found that most typically pay $45 per week. Compare this to the typical $75-$150 per session cost of face-to-face therapy and BetterHelp truly comes out ahead.
User Experience
- Once you log in to your account, you will find yourself in your dedicated chat room. It functions like any traditional chat room, except that you don't need to be in it to see a response. When your therapist responds to your message, you will receive an e-mail notification alerting you to your therapist's reply.
- What truly makes BetterHelp the industry standard is the seamless transition between your desktop and your mobile device. By downloading the BetterHelp app on your iPhone or Android, you can access the full functionality of the service while on-the-go.
Confidentiality and Security
BetterHelp has enacted numerous features to ensure all your information is confidential, private and secure. This includes;
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Browsing encryption provided by Comodo, an industry leader in data security.
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Bank grade 256-bit encryption to fully encrypt your communications with your therapist.
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Fully compliant with Health Insurance Portability and Accountability Act (HIPAA)
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Backing from Mental Health America and the International Society for Mental Health Online
Counselor Qualifications and Areas of Expertise
BetterHelp's counselors are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience.
BetterHelp's counselors specialize in a variety of areas, including:
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Abuse
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Addiction
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ADHD
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Anger
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Anxiety
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Aspergers
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Autism
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Behavior
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Bipolar
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Body Dysmorphic Disorder
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Depression
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Eating Disorders
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Family
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Intimacy
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Marriage
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Panic Attacks
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Personality Disorders
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Phobias
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PTSD
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Relationships
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Self-Esteem
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Sleep
A review of more than 100 controlled trials published last year concluded that therapist-guided internet treatments are effective for a wide range of psychological conditions. Evidence is particularly strong around the effectiveness of treating anxiety, stress and depression online.
Summary
BetterHelp is the leader in online counseling for a reason. Their technology, user experience, roster of counselors and world-class security are second to none.
If you're looking for a therapy solution for the 21st century, we highly recommend BetterHelp.
5 Stars
BetterHelp Testimonials
Working with Alexandria Lara has really changed my life, anxiety stress and anger management. I really am looking forward to continue working with her on this skills. I think that I can improve.
-Written by C.R. after counseling with Alexandria Lara for 2 weeks
Extremely friendly, sincere, caring and puts her clients first. Very knowledgeable and helps you see things in a different view. Made my life a lot better and is there for you.
- Written by S.H. after counseling with Cynthia Robinson for 4 months on issues concerning depression, stress, anxiety, relationship, family, grief, sleeping, and self esteem
Renee is attentive, supportive and knowledgeable. Her recommendations and insight are always helpful and practical.
-Written by K.R. after counseling with Renee Senn for 2 weeks on issues concerning stress, anxiety, relationship, trauma and abuse, sleeping, and bipolar